Cloud X - Connect X
Cloud based Virtual Contact Center Platform for small & mid-sized contact centers.
A typical End to End,Call flow from Connect X platform.
Cloud based Virtual Contact Center Platform for small & mid-sized contact centers.
A typical End to End,Call flow from Connect X platform.
The interactive voice response (IVR) market was valued at USD 3.73 Billion in 2017 and is expected to reach USD 5.54 Billion by 2023, at a CAGR of 6.83% during the forecast period.
Supports multiple customer on single web based platform.
ACD routes calls based on queues, mutliple queue routing supported.
Supports hybrid architecture , Local resources(E1/SIP Trunk) can be used for orginiation and termination of calls.
Develop programable IVR , support major programming languages.
Supports 3rd party CRM and ERP integrations (check with sales for details).
API's for managing automated campaigns & lists.